Quick summary: We're a family-run plumbing and HVAC company in Southwest Florida. We collect basic contact info when you book service, request a quote, or sign up for text/email updates. We don't sell your information. You can opt out anytime.
1. Who We Are
This Privacy Policy describes how Sage Plumbing & Air, LLC ("Sage", "we", "us", or "our") collects, uses, and protects information when you interact with our website (sageplumbingair.com), our phone line, our text messaging system, or any of our services.
2. Information We Collect
Information you provide directly
When you book service, request a quote, contact us, or sign up for our maintenance plan, we may collect:
- Name
- Email address
- Phone number (mobile and/or landline)
- Home or service address
- Details about your plumbing or HVAC system
- Photos or videos you send us about a service issue
- Payment information (processed securely through our billing partners — we do not store full card numbers)
Information collected automatically
When you visit our website, we automatically collect standard web data including IP address, browser type, device type, pages visited, referring URL, and approximate location (city/region level). This is collected through cookies and similar technologies for analytics and site functionality.
3. How We Use Your Information
- To schedule, dispatch, and complete service calls
- To respond to your questions, quotes, or service requests
- To send appointment confirmations, reminders, and follow-up communications
- To process payments and send invoices
- To send marketing communications (email and text) — only if you've opted in
- To improve our website, services, and customer experience
- To comply with legal obligations and protect our rights
4. Text Message (SMS) Communications
By providing your mobile number and opting in (via our website forms, phone, or written consent), you agree to receive text messages from Sage Plumbing & Air related to:
- Service communications: appointment confirmations, tech ETAs, job updates, payment reminders, and follow-up after service
- Marketing communications: seasonal promotions, maintenance plan reminders, and special offers (only if you opt in to marketing texts separately)
Text messaging consent: Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of all marketing messages. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive marketing texts is not a condition of any purchase. Service-related texts (appointment confirmations, ETAs) may continue even after you opt out of marketing, as they're necessary to fulfill your service request.
5. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate our business (scheduling software like Jobber, CRM platforms like GoHighLevel, payment processors, email/SMS providers, accounting software). These providers are contractually required to protect your information.
- Our team — technicians, dispatchers, and office staff who need the information to complete your service.
- Legal compliance — when required by law, court order, or to protect our rights, safety, or property.
- Business transfers — if Sage is sold, merged, or acquired, your information may transfer as part of that transaction.
6. Cookies & Tracking
Our website uses cookies and similar technologies for essential site functionality, analytics (to understand how visitors use our site), and advertising (to measure ad performance and show relevant ads). You can control cookies through your browser settings, though some site features may not work properly if cookies are disabled.
7. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
8. Your Choices
- Email marketing: Unsubscribe link at the bottom of every marketing email
- Text marketing: Reply STOP to any marketing text message
- Phone calls: Ask us to remove you from our outbound call list at any time
- Access/correction: Contact us to request a copy of the information we hold about you or to correct inaccuracies
- Deletion: Contact us to request deletion of your information, subject to legal/business retention requirements
9. Children's Privacy
Our website and services are not directed to children under 13. We don't knowingly collect personal information from children. If we learn we've collected information from a child under 13, we'll delete it.
10. Florida & State-Specific Rights
If you're a Florida resident or a resident of another state with consumer privacy laws (California, Virginia, Colorado, etc.), you may have additional rights regarding your personal information, including the right to know what we collect, request deletion, and opt out of certain processing. Contact us to exercise these rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the updated version on this page with a new "Last updated" date. Continued use of our website or services after changes are posted means you accept the updated policy.
12. Contact Us