Accessible toeveryone.

1. Our Commitment

We believe everyone in Southwest Florida should be able to easily access information about our plumbing and HVAC services. We work to provide a website experience that's usable by the widest possible audience, regardless of ability or technology.

2. Standards We Follow

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is widely considered the standard for web accessibility. These guidelines explain how to make web content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities.

3. What We've Done

Steps we've taken to make our website more accessible:

• Semantic HTML markup so screen readers can properly interpret page structure
• Alternative text on images so screen readers can describe them
• Keyboard navigation support for users who can't use a mouse
• Sufficient color contrast between text and backgrounds for readability
• Descriptive link text and clear button labels
• Responsive design that works on phones, tablets, and desktop browsers
• Logical heading hierarchy to help users navigate by structure
• Forms with clear labels and error messaging

4. Ongoing Effort

Web accessibility is an ongoing process, not a one-time fix. We regularly review our website and content for accessibility issues and make improvements as we identify them. We also evaluate accessibility when adding new features or content.

5. Third-Party Content

Some parts of our website include third-party content or tools (online booking widgets, embedded maps, social media feeds, payment processing). While we work with vendors who prioritize accessibility, we don't control all third-party content. If you encounter an accessibility issue with a third-party feature, please let us know so we can work with the vendor to address it.

6. Alternative Ways to Reach Us

If any part of our website isn't working well for you, you can always reach Sage directly:

• Phone: (239) 898-6361 — live dispatch during business hours, 24/7 for emergencies
• Text: Same number — text us your service request and we'll respond
• Email: [email protected]

We're happy to take your service request, answer questions, or provide pricing over the phone or by email if the website isn't working for you for any reason.

7. Feedback & Help

If you've found an accessibility issue on our website, please tell us. We take this seriously and want to fix it.

When you contact us, please include:

• The page where you encountered the issue (URL)
• A description of what wasn't working
• The browser and device/assistive technology you were using
• How we can reach you (phone or email)

We aim to respond to accessibility feedback within 3 business days and will work with you directly to address the issue or provide an alternative way to access the information you need.

8. Contact Us